Privacy Policy | Katsubet Casino

Information we may collect

When you create an account, use the website, contact support or take part in gaming activities, Katsubet Casino may handle different types of information. The information collected depends on how you interact with the website, the services you use and the legal or security checks that apply.

Account and contact details

This may include your name, date of birth, residential details, country, username, account preferences and contact details such as an email address. We may also record information about your requests, communications with support and choices relating to marketing or other website messages.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or information. This can include identity documents, proof of address, information about the source or ownership of funds and other details needed for security, anti-fraud or compliance checks. We only ask for information that is relevant to the purpose of the check.

Payment and transaction records

We may handle information about deposits, withdrawals, gameplay-related transactions, payment methods, transaction references and account balances. Payment providers may process payment information under their own privacy policies. Where appropriate, Katsubet Casino may receive information needed to confirm a transaction without necessarily receiving complete payment credentials.

Technical, device and usage information

When you visit or use the website, technical information may be recorded. This can include your IP address, browser type, operating system, device information, language settings, approximate location, login activity, pages visited, session information and interactions with website features. We may also receive information from cookies and similar technologies.

How we use information

Personal information is used for legitimate business, service, security and compliance purposes. We aim to use information in a way that is relevant to the reason it was collected and consistent with applicable privacy requirements.

To create, maintain and administer your player account.
To provide website features, gaming services and account support.
To process deposits, withdrawals and other account transactions.
To verify your identity, age, account details and eligibility.
To prevent, detect and investigate fraud, money laundering, account misuse, collusion and other prohibited or unlawful activity.
To protect the website, our players and our systems from security threats.
To communicate with you about your account, transactions, verification requests, service updates and support matters.
To send marketing or promotional communications where permitted and where you have provided consent or another lawful basis applies.
To understand website performance, improve functionality, test features and provide a more reliable user experience.
To meet legal, regulatory, accounting, tax, responsible gambling and other compliance obligations.
To establish, exercise or defend legal rights and respond to lawful requests from authorised bodies.

Some information may be combined with information from service providers or other reliable sources when this is necessary for verification, fraud prevention, security or legal compliance. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements.

Cookies, sharing and security

Cookies and similar technologies

Katsubet Casino may use cookies and similar technologies to keep the website working, remember preferences, maintain sessions, support security, understand website usage and improve services. Some cookies may be placed by service providers that help operate website features, measure performance or provide technical services. Cookies may be essential, functional, analytical or related to communications and preferences.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect login functions, preferences or some website features. Your browser may also provide information about cookies and allow you to remove stored data. Cookie choices do not necessarily remove information that was collected and retained for account, transaction, security or legal purposes.

When information may be shared

Information may be shared with trusted service providers that support website hosting, technology, payments, identity verification, customer support, communications, analytics, security and fraud prevention. These providers should receive information only to perform relevant services or as otherwise permitted. Information may also be shared where necessary to comply with legal obligations, respond to lawful requests, protect rights and safety, investigate suspected misuse or support a business transfer.

Some providers may process information in countries outside Australia. Where information is handled across borders, reasonable steps should be taken to protect it and to require appropriate handling by relevant providers. Information may also be disclosed where you ask us to do so or where disclosure is permitted by applicable requirements.

Security

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring and secure handling practices. No website, online transmission or storage system can be guaranteed to be completely secure, so players should protect their login details and contact support promptly if they suspect unauthorised account activity.

Retention and your privacy rights

How long information is kept

Personal information is retained only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and compliance. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Your choices and requests

Depending on the circumstances and applicable privacy requirements, you may have rights to ask for access to personal information held about you, request correction of information that is inaccurate or incomplete, ask for deletion of information that is no longer needed, and withdraw consent to marketing communications. You may also ask questions about how your information is used or raise a concern about its handling.

To exercise these rights or make a privacy request, contact support@katsubetcasino.best. Please include enough information to help locate your account and clearly describe your request. We may need to verify your identity before providing information, making changes or completing a deletion request. This helps protect accounts and prevents personal information from being disclosed to the wrong person.

A request may be limited or declined where information must be retained, disclosure would affect another person’s privacy, processing is needed for security or legal purposes, or another permitted exception applies. If deletion is not possible, we will explain this in general terms where appropriate. Withdrawing consent to marketing will not affect processing that is required to operate your account, complete transactions, conduct verification or meet legal obligations.

Policy updates and contact

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The latest version will be made available on the website, with the updated date or other notice where appropriate. Players should review this page periodically. Continued use of the website after an update may indicate acceptance of the revised policy where permitted.

If you have a question about this Privacy Policy, want to exercise a privacy right or believe your personal information has been handled incorrectly, contact support@katsubetcasino.best. We will consider privacy requests and respond in accordance with applicable requirements. This policy does not remove any rights or protections available to players under Australian privacy law.