Responsible Gaming

Katsubet Casino is committed to promoting a safe, balanced and informed approach to online gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Before you play, consider whether gambling is suitable for you, understand the risks and set clear limits that you can afford to follow.

Katsubet Casino operates under licence 0000091 issued by the Tobique Gaming Commission and licence OGL/2024/1307/0748 granted by Curaçao's gaming authority, with SSL encryption protecting personal and financial data.

Gamble responsibly

Responsible gambling means making conscious decisions about when, how often and how much you play. It includes understanding that casino games are based on chance and that outcomes cannot be predicted or controlled. A win is never guaranteed, and previous results do not change the odds of future games. There is no strategy that can remove the natural risk associated with gambling.

Only gamble with money set aside for entertainment after essential costs have been paid. Your gambling budget should not come from rent, mortgage payments, household bills, food, education, medical expenses or money needed by your family. Never borrow money to gamble, use credit to chase losses or rely on a possible future win to manage your finances.

Set a gambling budget before you begin and do not exceed it.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from everyday spending and financial commitments.
Avoid gambling when you are upset, tired, stressed, angry or under the influence of alcohol or other substances.
Remember that chasing losses can make financial problems worse.
Do not treat gambling as an investment, income source or solution to personal difficulties.
Balance gambling with work, study, family, social activities and other interests.
Make sure you understand the rules and general risks before playing a game.

A helpful question to ask yourself is whether you would still be comfortable with the amount spent if no return was received. If the answer is no, consider reducing your play, taking a break or choosing not to gamble. You can also discuss your limits with someone you trust so that your decisions are easier to maintain.

Account controls and breaks

Katsubet Casino may provide account tools that can help you manage your play. Depending on the service available to you, these tools may include deposit limits, wagering or spending limits, session reminders, cooling-off periods and self-exclusion. Review the options available through your account and choose controls that reflect your personal budget and circumstances.

Deposit and spending limits

A deposit limit can restrict the amount added to your account during a selected period. Set a limit before you play and consider choosing an amount below your maximum affordable entertainment budget. A limit is most useful when it is planned in advance rather than changed in response to losses or excitement. If you reduce a limit, the change may take effect according to the applicable account process. If you request an increase, the change may be subject to a delay or review.

Time-outs and cooling-off periods

A time-out or cooling-off period can stop you from using your account for a chosen period. This may be useful if you want to step away, review your gambling or regain control of your routine. During a break, do not create another account or look for another gambling service to continue playing. The purpose of a break is to give you uninterrupted time away from gambling.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a longer period or who are concerned that they may not be able to control their play. If you choose self-exclusion, follow the available process carefully and provide any information requested. Do not attempt to bypass the restriction by opening a new account or using another person's account. If you believe you need ongoing support, self-exclusion should be combined with help from a qualified support service.

Account controls are safeguards, not a guarantee against gambling harm. You remain responsible for making safe choices, protecting your account access and seeking help if gambling is affecting your life.

Recognising possible gambling harm

Gambling harm can develop gradually. It may affect your finances, relationships, work, study, health, mood or ability to meet everyday responsibilities. Some people may gamble frequently, while others may experience harm after occasional or irregular play. The amount of time or money involved is not the only measure of risk; how gambling affects your life is also important.

Consider taking a break and seeking support if any of the following statements apply to you:

You spend more time or money gambling than you planned.
You keep increasing your stakes to try to feel the same excitement.
You try to win back money after a loss, often called chasing losses.
You hide your gambling, deposits, losses or account activity from others.
You feel restless, anxious, irritable or low when you try to stop.
You miss work, study, sleep, social activities or family commitments because of gambling.
You borrow money, sell belongings or use funds intended for essential expenses.
You argue with family or friends about your gambling.
You gamble to escape stress, sadness, loneliness or other difficult feelings.
You have attempted to stop or cut back but have not been able to do so.
You feel guilty, ashamed or distressed after gambling.
You think gambling is your only realistic way to improve your financial position.

These signs do not mean that you should manage the situation alone. Stop playing, use the available account restrictions and speak with a trusted person or a qualified gambling support service. Asking for help early can make it easier to address financial, emotional and relationship issues.

Support, safety and personal responsibility

If gambling is causing concern, support is available in Australia through gambling counselling and community services, including services that provide confidential information, practical guidance and referrals. You can also speak with your doctor, a mental health professional or a financial counsellor. Search for an appropriate Australian gambling support service in your state or territory, or use a recognised national service such as Gambling Help Online.

If gambling has created financial pressure, consider contacting a free financial counselling service before taking out a loan, using credit or making further deposits. A financial counsellor can help you understand your options and organise a plan for essential commitments. Do not try to solve gambling losses by gambling more.

If you feel at immediate risk of harming yourself or someone else, contact emergency services or an urgent crisis support service in Australia. Your safety comes first. Gambling should never put your physical or emotional wellbeing at risk.

Protecting young people and other users

Gambling services are intended only for people who meet the applicable legal age and eligibility requirements. Do not allow children or other unauthorised people to access your account. Keep passwords, payment information and devices secure, use appropriate device controls and log out when you finish. If someone else may be using your account, contact the available customer support channel and take steps to protect your access.

Our approach

Katsubet Casino supports informed play and expects customers to use gambling services lawfully and responsibly. We may apply account checks, restrictions or other measures where required by applicable rules, our procedures or concerns about safe account use. We may also request information to help protect customers and maintain the integrity of the service. Responsible gaming is a shared responsibility: we provide information and available tools, while you decide whether, when and how much to gamble.

Review this page before you play and whenever your circumstances change. If gambling is no longer enjoyable, affordable or within your control, stop playing and seek support rather than trying to recover losses.